Effective Date: Jan. 2024

At Incensite, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding the information we hold.

1. Information We Collect

We collect information from you when you visit our website, place an order, or interact with us. This may include:

  • Personal Information: Name, email address, shipping address, phone number, payment details (credit card, PayPal), and other information you provide when placing an order or creating an account.
  • Usage Data: Information about your interactions with our website, such as IP address, browser type, device type, pages visited, and duration of visits.
  • Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your browsing experience, analyze site traffic, and improve our services. You can disable cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process your orders and deliver products to your address.
  • To communicate with you regarding your orders, inquiries, and updates on products.
  • To improve our website, products, and services based on customer feedback.
  • To send promotional emails, special offers, or updates about our products (only if you have opted-in).
  • To process payments securely via trusted payment providers (e.g., PayPal, Stripe).

3. Data Protection

We take the protection of your personal information seriously and have implemented measures to safeguard it, including:

  • Encryption: We use Secure Socket Layer (SSL) encryption to protect your payment and personal details during transmission.
  • Access Control: Only authorized personnel have access to your personal information, and we ensure they are trained to handle it securely.
  • Payment Security: We work with trusted third-party payment processors (like PayPal and Stripe) to ensure secure and compliant transactions.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers to help us operate our business and deliver your orders:

  • Shipping and Delivery: We share necessary information with courier services (e.g., USPS, FedEx) to deliver your order.
  • Payment Processing: Payment details are processed securely by trusted payment processors (e.g., PayPal, Stripe).
  • Marketing and Analytics: We may use third-party services (e.g., Google Analytics) to analyze website traffic and improve marketing efforts.

We require these third parties to handle your data in a manner consistent with this Privacy Policy and applicable laws.

5. Your Rights

You have the right to:

  • Access Your Data: Request access to the personal information we hold about you.
  • Update or Correct Your Data: Request corrections to any incorrect or incomplete information we hold about you.
  • Delete Your Data: Request the deletion of your personal data, subject to legal and business obligations.
  • Opt-Out of Marketing: You may opt-out of receiving marketing emails by clicking the unsubscribe link in our communications or contacting us directly.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After that, we securely delete or anonymize your data.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review the privacy policies of these third-party websites before providing any personal information.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting the new Privacy Policy on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: contact@incensite.com

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

This privacy policy covers key points for data protection and transparency for your customers. You may want to consult a legal professional to ensure it fully complies with regulations like the GDPR or CCPA, depending on your customer base.